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Shipping Info / T&Cs

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Shipping & Returns

Please allow 5 business days for ready to ship items to be posted, and 3 weeks for custom orders. If you need something quickly, please contact us.

All Kannava Jewels will be sent express via Australia Post at a flat rate of $12AUD. Please get in touch for international shipping rates.

All custom orders require a non-refundable 50% deposit upon ordering, the other 50% is required upon completion of the piece.

Returns will be accepted within 7 days of purchasing in exchange for another item, or credit which lasts for one year. No refunds for change of mind.

Kannava Jewels accepts no responsibility for lost, stolen, or damaged goods once an item has been dispatched by Australia Post. Kannava Jewels is not responsible for delays in shipping or delivery due to uncontrollable events.

Please note that every Kannava Jewel is lovingly handmade in Melbourne, and we cannot accept returns on the basis of slight variation. Every piece is special and unique therefore any differences are due to the handmade nature and/or natural properties of pearls and stones.